AI disclosure

NexeGo is in early access. We are opening it to a small group of early businesses first, and we set each one up personally.

NexeGo's agents are AI. This page explains what they are, what they can get wrong, who stays in control and how your data is used. It is given by Nexego Private Limited (brand NexeGo), CIN U62099TS2026PTC209372, GSTIN 36AALCN1942Q1ZT, registered office 3rd Floor, Plot No.13, Akshaya Space, RBI Colony, Madhapur, Hyderabad, Telangana 500081, India, and it sits beside our Terms of service and Privacy policy.

1. What our agents are

NexeGo's agents are software that uses AI language models to read messages, write replies and take actions such as follow-ups, reminders, bookings and payment reminders. Each agent works only within the knowledge, instructions and limits its business sets.

2. People are told they are talking to an AI

By default, every agent tells people it is an AI assistant for the business, and offers a person when asked. Where the law requires people to be told they are talking to an AI, they are told.

3. The business approves each agent

• The business tests and approves each agent before it talks to a customer.
• Agents ask the business's approval before offering any discount or price exception.
• The business sets its agents' knowledge, instructions and limits, reviews their work, and remains responsible for what it tells its customers.

4. AI can make mistakes

AI can be wrong, incomplete or out of date. Our agents answer from the business's own knowledge, and they hand the conversation to a person when they are unsure. If something an agent said looks wrong, please check it with the business.

5. People can take over at any time

The business's team sees every conversation in one inbox. A person can take over any conversation at any time and hand it back when done. An activity log records everything the agents did.

6. What the AI sees, and who processes it

To do its work, an agent sees the conversation, the business's knowledge and settings, and the data from connected apps that the task needs. This content is processed by the AI model providers we use. They process it only to return the AI's answer to us. Our Privacy policy will name them, with where they process data, before they first process any of your content.

7. Our data promise

• Your WhatsApp data is never used to train or improve AI for anyone else.
• Each business's content and conversations serve only that business. We never use them for another business, and we never use them to train or improve AI models, ours or our AI providers'.
• To run, secure and improve the service, we keep only aggregate statistics, such as counts, errors and timings. They never contain content, and they are never used to train any AI model.
• Apart from opt-in content a business chooses to share, we do not train or fine-tune any AI model on a business's data. If we ever offer a model tuned for one business alone, it would use only that business's data, serve only that business, and need its written agreement first.
• A business may choose to share some of its content with us to improve NexeGo's agents and templates for every business. Sharing is off unless the business turns it on, never includes WhatsApp data, and can be stopped at any time.

8. What our agents will not do

• Give medical, legal, financial or other regulated advice as if from a qualified professional.
• Send messages outside WhatsApp's rules, or to people who have not agreed to hear from the business.

9. Images, audio and video

Our agents send text today. If they ever send AI-made images, audio or video, those will carry the labels Indian law requires for AI-generated content.

10. Questions and complaints

If you are a customer of a business that uses NexeGo, please contact that business first; it decides how its agents work. You can also write to us at hello@nexego.ai or call +91 96763 33630, and we will pass your request to the business and help it answer.

Complaints go to our Grievance Officer: Nithin Raj Paladugula, Founder and CEO, Nexego Private Limited, hello@nexego.ai (subject line: Grievance), +91 96763 33630, 3rd Floor, Plot No.13, Akshaya Space, RBI Colony, Madhapur, Hyderabad, Telangana 500081, India. We acknowledge a complaint within 24 hours and aim to resolve it within 15 days.