Shipping and delivery policy

NexeGo is in early access. We are opening it to a small group of early businesses first, and we set each one up personally.

NexeGo is an online software service. We do not ship any physical goods.

During early access, plans and credit packs are not yet sold online; their delivery below applies from the day they open to you. Founding-offer service hours: we confirm your start date in the written estimate, and if setup has not started within 60 days of your payment you get a full refund (Refund policy, section 9A).

• Plans: your plan starts as soon as your payment succeeds. You get access in your workspace at once, and a GST invoice by email.
• Extra credits: added to your balance as soon as your payment succeeds, usually within a few minutes.
• Service hours: added to your balance as soon as your payment succeeds; for a payment by UPI or bank transfer outside Razorpay (the founding customer offer), as soon as we receive it. The work itself is delivered as agreed in each written estimate (see our Service-hours terms).

If something has not arrived within one hour of a successful payment, write to hello@nexego.ai with the payment date and amount, and we will fix it the same business day.

We serve customers in India and, on our international price list, in other countries. Delivery is the same everywhere: online.

Refunds and cancellations: see our Refund and cancellation policy.

Nexego Private Limited, 3rd Floor, Plot No.13, Akshaya Space, RBI Colony, Madhapur, Hyderabad, Telangana 500081, India · +91 96763 33630, Monday to Saturday, 10 AM to 7 PM IST